i2 Office has combined with essensys to provide our clients with the very latest technologies including state of the art Mitel VoIP telephones with cordless handsets, ultra-high speed internet access and a secure fully managed LAN.
With i2 Office and essensys your business has access to the broadest range of ICT products and services currently available in the serviced office marketplace.
i2 Office's industry leading ICT services are easy to understand and simple to use ensuring you always get the best from them.
Built to the highest standards, all our services are proactively managed by essensys and monitored 24/7 within their state of the art Network Operations Centre (NOC).
Our simple pay-as-you-go pricing model gives our clients the ability to upgrade and downgrade as their need arises meaning that you never pay for services you don't require.
At the heart of i2 Office's ICT service delivery model is the essensysCloud, a private, highly secure network linking all i2 Office locations and clients to a set of service platforms all hosted in secure UK data centres.
Services are delivered centrally from data centres with physical 24/7 security and generator backed-up power systems, the essensysCloud delivers maximum uptime of services for our clients.
With simple pay-as-you-go pricing your business has access to all of the IT services needed to ensure you gain the competitive advantage needed in today's demanding marketplace including:
- On-demand Bandwidth including Superfast Internet Access
- Dedicated Internet Access including Public IP addressing
- Fully managed Local Area Network with secure company VLAN
- MITEL VOIP Telephony with walkabout handsets
- Managed Firewall for protection
- Private Wireless Network (WLAN)
- essensysCloud Secure Online Backup
- Virtual Contact Centre
- Call recording including an FSA compliant version
- Virtual Servers
- Web Collaboration
- Hardware Collocation
SERVICED OFFICE MANAGEMENT SOFTWARE
JEFF is a unique management software system which has been designed by essensys specifically for serviced office users. It is available to i2 office clients at no additional cost and enables our clients to manage all of their ICT services via one, easy to use web interface.
You can add new services, configure telephone settings, review user call history, check billing reports, monitor and increase bandwidth and much more. In fact pretty much everything you need to manage your i2 Office ICT service can be found within JEFF.
i2’s Telephone Recovery Solution
If you can’t receive incoming telephone calls you can lose business fast
i2 Office provide a solution that can be activated within a few minutes of a problem occurring.
Such problems can range from a line fault or hardware failure, to an inability to access your premises.
With i2’s Telephone Recovery Solution phone calls continue to be answered in your company name and either messages relayed by email or SMS or calls transferred to mobiles, VoIP phones or other unaffected landlines.
Simple to set up with no site visits or hardware needed.
How it Works:
We agree a call divert procedure with your telephone service provider which can include either manual activation in the event of a telephone system failure or automatic divert in certain circumstances e.g. a fire alarm.
We send you a template to complete setting out how, in the event of your telephone system failing, you wish your incoming calls to be answered.
Details include a greeting, a format for message taking, information to be passed on to callers etc.
You simply keep us regularly updated with the names of staff and their mobile numbers and email addresses.
This service can also be used for:
·Out of hours call answering
·A temporary loss of switchboard cover
·Overflow call handling (i.e. calls divert after a certain time).
The basic cost of the package is £50 per month or £500 per annum. Any quantity of telephone numbers can be forwarded to a single template within this cost.
Additional templates, if separate groups of numbers require a different response, are charged at £35 per month or £360 per annum.
Each template includes up to 20 minutes worth of operator call time. All excess are billed at the standard rate of 89p/minute.
Call transfers (to an alternative number you provide) are charged at a fixed cost of 30p per transfer, regardless of call length.